Privacy Policy

1. Introduction

Welcome to gluonDB ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data analytics platform and services.

By using gluonDB, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect information provided through your authentication provider (such as GitHub), which may include:

• Your name
• Email address
• Profile image
• Account identifiers

2.2 Usage Data

We automatically collect certain information when you access our services, including:

• IP address
• Browser type and version (user agent)
• Session information
• Feature usage patterns and analytics
• Timestamps of your interactions

2.3 User Content

When you use our platform, you may upload or create:

• Data files (CSV, JSON, Parquet, and other formats)
• SQL queries and saved results
• Database connection configurations
• Project and dataset information
• Visualization and dashboard configurations

2.4 Payment Information

If you subscribe to a paid plan, payment processing is handled by our third-party payment processor (Stripe). We do not directly store your complete credit card information. We may receive limited payment information such as the last four digits of your card and billing address for our records.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your subscription
• Authenticate your identity and secure your account
• Respond to your requests and provide customer support
• Send service-related communications and updates
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment processing, analytics).
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection of Rights: To protect the rights, property, or safety of gluonDB, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.
• With Your Consent: When you explicitly authorize us to share your information.

5. Analytics and Service Improvement

We may use anonymized and aggregated data for analytics purposes to understand how our services are used and to improve them. This data does not identify you personally and helps us:

• Understand feature usage and user preferences
• Identify and fix technical issues
• Improve our AI-powered features and recommendations
• Develop new features and services

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

• Maintain your authentication session
• Remember your preferences and settings
• Understand how you interact with our services
• Improve performance and functionality

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

7. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and monitoring

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, or to enforce our agreements.

Upon account deletion, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required for legal or legitimate business purposes.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@gluonDB.com.

10. Third-Party Services

Our service integrates with third-party services, including but not limited to:

• GitHub (for authentication)
• Stripe (for payment processing)
• Cloud infrastructure providers (for hosting and storage)
• AI service providers (for agent functionality)

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

11. Children's Privacy

Our services are not intended for users under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: